AI Voice Agents for Inbound & Outbound Campaigns
A multi-tenant voice AI platform on Twilio and Vapi that runs inbound and outbound calling campaigns — live conversations, voicemail drops, SMS follow-ups, and queue-based pacing across tenants.
- Client
- US marketing company
- Duration
- Ongoing
- Team
- ElegantMind engineering team
- Industry
- Marketing
What had to change
Manual dialing and follow-up capped how many prospects the team could reach, and missed inbound calls meant lost opportunities
Architecture and delivery
AI voice agents on Twilio and Vapi that run outbound campaigns and answer inbound calls, with automated voicemail drops and SMS follow-ups
We built an AI calling platform for a marketing company on Twilio and Vapi: voice agents answer inbound calls and run outbound campaigns, hold natural conversations with prospects, drop voicemails when nobody picks up, and follow up over SMS. Call routing, campaign workflows, and conversation logs are managed centrally, so the team can launch and monitor calling campaigns without manual dialing — and no call or missed call goes unhandled.
The team runs calling campaigns at software scale — every call answered, every miss followed up, without adding headcount
AI agents covering both inbound reception and outbound campaign calls
Automated voicemail drops and SMS follow-up on unanswered calls
Central campaign management with call logs and transcripts
Need a production-ready system?
Start with a feasibility call or a fixed-scope review of the architecture you already have.